How to Choose the Right Peppol Provider in Luxembourg

Why Your Choice of Peppol Provider Matters

Connecting to the Peppol network requires a certified access point provider. This provider serves as your gateway to the network, handling the technical transmission, validation, and delivery of your electronic invoices. Choosing the right one can mean the difference between a smooth, efficient invoicing process and a frustrating experience.

For businesses in Luxembourg, the choice is particularly important because your provider needs to support the specific requirements of the local market, including compliance with B2G obligations, integration with common accounting practices, and understanding of the country's multilingual business environment.

What Is a Peppol Access Point?

A Peppol access point is an organisation certified by a Peppol Authority to connect businesses to the Peppol network. Think of it as an internet service provider, but instead of connecting you to the web, it connects you to the Peppol e-invoicing network.

Access points handle several critical functions:

• Registering your business on the Peppol network with a unique Peppol ID
• Validating outgoing invoices to ensure they meet EN 16931 standards
• Transmitting invoices securely through the Peppol network
• Receiving invoices on your behalf from other Peppol participants
• Providing delivery confirmations and status tracking

Key Criteria for Choosing a Provider

When evaluating Peppol access points for your business, consider the following criteria:

1. Certification and Compliance

Ensure the provider is officially certified as a Peppol access point. This certification guarantees that they meet the technical and security standards required by the Peppol network. Ask for proof of their certification and check their standing with the relevant Peppol Authority.

2. Local Market Knowledge

A provider familiar with the regulatory environment here will understand the B2G mandate, the role of Guichet.lu and MyGuichet.lu, and the specific requirements of public entities. This local knowledge can save you significant time and hassle during setup and ongoing operations.

3. Ease of Use

Not every business has a dedicated IT department. Look for a provider that offers an intuitive web platform where you can create, send, and manage invoices without technical expertise. The best providers make the experience as simple as sending an email.

4. Software Integration

If you use an accounting tool or ERP system, check whether the provider offers integration options. API access, plugins, or file-based integration can automate your invoicing workflow and eliminate manual double-entry. Peppol Box offers multiple connection options: its web portal and mobile apps, CSV/XML/PDF export, and an API available for automation. Additionally, Flexina Sync is a free tool that lets your accountant automatically retrieve your invoices from Peppol Box.

5. Pricing Transparency

Peppol access points use various pricing models. Some charge a flat monthly fee, others charge per invoice, and some combine both. Look for transparent pricing with no hidden costs. Consider your expected invoice volume to determine which model is most cost-effective for your business.

6. Cross-Border Capability

The local economy is deeply connected to its neighbours. If you trade with businesses in Belgium, Germany, France, or beyond, ensure your provider supports cross-border Peppol transactions. This is especially important with Belgium's 2026 B2B e-invoicing mandate approaching.

7. Customer Support

When issues arise, you need responsive, knowledgeable support. Check whether the provider offers support in languages relevant to your business, including English, French, German, and Luxembourgish. Response time guarantees and available support channels (phone, email, chat) are also important factors.

8. Reliability and Uptime

Your invoicing should not be disrupted by technical problems. Ask about the provider's uptime guarantees, redundancy measures, and track record. A reliable provider ensures your invoices are delivered on time, every time.

Questions to Ask Potential Providers

Before committing to a provider, ask these questions:

1. Are you a certified Peppol access point? Can you provide proof?
2. Do you have experience with the local B2G e-invoicing requirements?
3. What does your onboarding process look like and how long does it take?
4. What integrations do you offer with popular accounting solutions?
5. What is your pricing structure and are there any additional fees?
6. Do you support cross-border invoicing, particularly with Belgium?
7. What are your support hours and response time commitments?
8. Can I try the service before committing to a long-term contract?

Why Peppol Box Is Ideal for the Grand Duchy

Peppol Box is a certified Peppol access point designed with simplicity and accessibility in mind. Here is why it is a strong choice for businesses here:

• Quick setup — get connected in minutes, not days or weeks
• User-friendly platform — no technical expertise required
• Full B2G compliance — send e-invoices to all public entities
• B2B ready — invoice private sector partners locally and across Europe
• Cross-border support — seamlessly invoice Belgian, German, and French partners
• Mobile apps — manage your invoicing on the go with iOS and Android apps
• Affordable pricing — transparent plans suited to businesses of all sizes
• Accountant-friendly — with Flexina Sync, your accountant automatically retrieves your invoices from Peppol Box, free of charge

With the SME Packages Digital programme offering up to 70% subsidies for digitalisation, the cost of getting started with Peppol Box can be significantly reduced for eligible businesses.